The Manager (3rd Shift), Building Services, is responsible for leading the overnight building services maintenance and custodial staff; including the hiring, training, scheduling and supervision to ensure adequate staffing coverage is provided. The Manager is responsible for setting and continually improving the standards of excellence for evening routine cleaning and ensuring the appearance and cleanliness of the facility. The Manager serves as the leader and overnight maintenance staff to complete/oversee work orders are completed in a timely manner and communicates with Building Services team and Program staff effectively. This staff person acts as a collaborative team member and back-up to the other Building Services Manager to assist in coverage and management of staff and projects in case of absence due to vacation or extended illness.
This position provides key support and expertise to the Association and serves as the main leader onsite overnight for 1000 Grove Street. This person must be dedicated to providing excellent customer service, a positive attitude, and requires an individual with a deep commitment to diversity and inclusion; access and equity.
Develop an effective Building Services Team:
- Recruit, hire, train, schedule and ensure that the Building Services Custodial team has the proper competencies and training to meet the objectives of the department.
- Properly supervise and motivate the team to perform.
- Facilitate and participate in staff meetings and staff development opportunities on a regular basis.
- Communicate to the team expectations for best practices (leave it better than you found it) with a high emphasis on member and resident member satisfaction.
- Work effectively with the Building Services team and program staff to ensure an effective Building Services Team so that facilities exceed standards of excellence for our various members, residents, and staff.
- Lead the effort to improve member and residence satisfaction ratings in related areas including safety and security, maintenance, and cleaning.
- Ensure that all safety and risk management procedures are followed by the custodial teams; identify areas for improvement and work with Management to implement changes as necessary.
- Ensure that technical knowledge of building equipment and operations remains up to date.
- Perform daily maintenance and custodial duties as needed in case of staff shortage or absence.
FacilityDude (FD) Work Order Management:
- Responsible for the FacilityDude operations maintaining an up-to-date and effective database
- Set up facilities, users and technicians. Train new requestors as needed.
- Assign work orders to the abilities of your staff
- Close out work orders with proper documentation
- Follow up as a quality control on closed work orders; create quality checklist for routine assignments and preventative maintenance
- Maintain schedule for preventative and routine maintenance items
- Ensure that work orders are performed in a timely fashion utilizing the established FD guidelines for importance levels.
- Achieve agreed upon results for # of open work orders
- Submit FacilityDude Work Orders
- Attend webinars and utilize our FD contacts for trainings to ensure we are fully utilizing FD and all its capabilities
- Use FD as a communication tool between Building Services and all program/staff departments.
- Minimum of 5 years maintenance/custodial supervision and team management experience preferred or similar experience in a comparable facility
- Maintenance experience required, HVAC and CPO certifications preferred
- Demonstrated experience managing, recruiting and hiring an effective team is required
- Demonstrated experience in completing assignments, tasks and leading projects
- Experience working with a registration or maintenance database. Proficiency on the computer in Microsoft Outlook, Excel, and Word is required
- Strong communications and organizational skills. Demonstrated experience initiating and maintaining positive customer relations
- This position requires an individual with a deep commitment to diversity and inclusion; access and equity. Must be able to work alongside and lead a diverse team
Salary: $46,000.00 - $55,485.00