Directs all phases of membership development, sales and retention for two YMCA locations. Directly responsible for staffing, leading Member Service Center, Child Watch. Works to develop, plan and implement new procedures and methods to achieve Association objectives in membership growth and retention.
Areas of Responsibility:
- Works actively with community businesses, organizations and groups to lead and direct Association Corporate Membership Program Directs and leads member acquisition, development and satisfaction.
- Is responsible for creating awareness of membership opportunities in and for the community
- Provide opportunities for CEO or designated leadership staff to raise community awareness\Is an active member of the YMCA Leadership Team. Ensures that appropriate staff is apprised of member and participant feedback.
- Actively supports the Association Annual Campaign to raise awareness and encourage members and participants to contribute.
- Monitors, reviews and adjusts, as appropriate, membership statistics, sales and retention reports.
- Creates a successful partnership with the Marketing Director to deliver quality promotional materials and membership campaigns and/or open houses.
- Leads and directs the recruiting, hiring, training, evaluating and supervision for all employees within assigned program areas. Provides ongoing supervision and training to Member Services and Child Watch.
- Directs and leads Association Customer Service Center consistency in practices and policies, insuring high quality business practices across the board.
- Cultivate key relationships and effective partnerships with volunteers, board members and community leaders. Assume more of a visible role within the community.
- Develops implements and directs Association membership sales and annual retention plans, including coordination of special events.
- Be responsible for identifying target markets within Janesville and surrounding communities to promote programs and work with staff to identify opportunities by attending BNI (Business Network International), BA5’s and other community expos.
- Ensures upkeep of related facilities and equipment and an attractive, organized and friendly Customer Service Center.
Educational Background:
Undergraduate degree or equivalent experience
Skills/Experience:
- Minimum of two year’s customer service experience and 2 years of management/supervisory experience
- Excellent customer service, problem solving, interpersonal and organizational skills
- Strong leadership skills
- Must be self-directed, motivated, and creative
- Ability to work with diverse populations
- Ability to work a flexible work schedule
- Computer skills in Microsoft WORD, Excel, and PowerPoint
Compensation/Benefits:
Salary: $30,000.00 - $40,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Oct 5 2018
Active Until:
Nov 5 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit