Under the guidance of the CEO, the Engagement Director directs all aspects of membership for the Tri-State Family YMCA branches, including recruitment of new members, retention of existing members and supervision of assigned staff. The Engagement Director develops, plans and implements new procedures and methods to achieve strategic goals. The Tri-State Family YMCA is made up of 2 branches and 6 after school sites. The Neosho Freeman Family YMCA in Neosho Missouri and the Grand Lake Family YMCA in Grove Oklahoma.
Areas of Responsibility:
- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Process and track scholarship/financial assistance applications.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and property; takes appropriate action to correct variances.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Purchases supplies for Welcome Center and Property needs as approved.
- Organizes membership events at the YMCA and represents the YMCA at community and marketing events to promote the YMCA.
- Leads assigned aspects of the fund-raising campaign.
- Participates in Lead Team meetings.
Educational Background:
Bachelor's degree from a four-year college or university in recreation management, physical education, or business or related field. One to two years related experience preferred.
Skills/Experience:
- Experience: Previous supervisory, sales, marketing and customer service experience preferred.
- Knowledge: Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and the general public. Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent personal computer skills and experience with standard business software.
- Personal Skills: Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Compensation/Benefits:
Salary: $36,000.00 - $41,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 26 2018
Active Until:
Oct 26 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit