As the Manager, Staff Culture & Communications Strategy you will support the Office of the Chief People Officer in informing, investing, and inspiring staff. More specifically, you will have the chance to support our communications strategy, both with members of the Human Assets team and all staff. We believe that communicating with staff is not simply about marketing or delivering messages effectively – communicating with staff is people work. We operate with that in mind, making sure that staff members are fully updated but also fully grounded in TFA’s people, mission, and impact as it relates to their day-to-day work.
While your work will involve a wide variety of projects, your focus will be on providing communications and project support. Given the diversity of our team’s projects, you will bring both creativity and operations expertise to many different aspects of culture and communications work. You should be an executer and project manager who’s eager to bring Human Assets’ vision to life and a values-driven leader with strong communications skills across a variety of mediums. You should also enjoy working on multiple projects and across many teams simultaneously. We offer an entrepreneurial, fun, and collaborative work environment, so you should be eager to be a part of a strategic and innovative team that is passionate about supporting TFA’s people.
Draft, revise, and edit communications plans and resources for Teach For America’s staff (40%)
- Create user-centered communications plans and resources (including written communications, graphic design, and video editing) that provide connection and clarity for our geographically dispersed staff of more than 1,700
- Ensure all communications and resources both adhere to the TFA/Human Assets brand standards and equip staff to be informed, invested, and inspired in their work
- Collect, report, archive, and analyze effectiveness and usage data to ensure we can tell the history, impact, and evolution of our work
Provide project support for Staff Culture & Communications Strategy’s overall work, including staff learning, engagement, and recognition (40%)
- Create and implement operations plans that support our staff event schedule and partner engagements
- Implement staff recognition campaigns, including regular staff spotlights (video) and ongoing efforts to honor impactful teams and projects (mixed media)
- Drive the execution of large scale events designed to inform and inspire staff, through planning, promotion, production, analysis
Update and maintain knowledge management and communication systems and structures (20%)
- Propose and execute strategies for knowledge management and capture, including designing content for TFAHub (TFA’s intranet), Human Assets’ team site, and internal team communications
- Inform team members, partners, and staff through effective e-mail strategies and campaigns (including regular email blasts to both Human Assets and stakeholders)
- Manage operations and logistics for team/staff calls (i.e. building PowerPoints, acting as webinar host)
- Help to manage and update Human Assets and org-wide communications systems like Slack
- Prior experience: Minimum 2-3 years of professional work experience
- Work Demands: Travel up to quarterly to team conferences and other required meetings
- Skills:
- Strong verbal and written communication skills, including copywriting and copyediting
- Strong organizational skills and attention to detail
- Ability to manage multiple projects simultaneously
- Ability to efficiently prioritize planning and deliverables in a changing environment
- Experience using various communication technologies (video, email, web, etc.)
- Experience with and/or aptitude for graphic design and video editing
- User-experience mindset and basic ability to adapt messages for various audiences
- Asset-based, flexible and adaptable in rapidly changing environments
- Project planning and project management