Membership Director

• Consistent with the mission and vision of the YMCA of Columbia SC, and in cooperation with other Y staff, under the direction of the Executive Director, the Membership Director is responsible for directing all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff.  The branch currently serves 2600 units, leads the association with over 70% membership retention, and manages a $1.6M membership budget.
• The YMCA of Columbia includes six facility branches, serving Richland, Kershaw, Lexington, Calhoun, and Orangeburg counties in South Carolina.
• Columbia, SC is an innovative town that's served by university and capital city communities -- and, it’s economical! The ACCRA Cost of Living Index lists Columbia as having a composite cost of living that is 96.4% of the national average. Greater Columbia is justifiably proud of its outstanding educational system that includes nine colleges and universities. Come join our staff team and enjoy all the benefits of living in a modern city, with great shopping, food, and tons to see and do year-round.
• Columbia’s weather is ideal!  It's warm...it's sunny...it's hot...best of all -  it's not cold!  The average high in July is 92 degrees (our warmest month) and the average high in January is 55 degrees (our coldest month).  We bask in lovely sunshine 226 days a year and average only 2” of snow each year.
• Sporting News recognized Columbia as one of the “Best Sports Cities”. 50,000 acre Lake Murray is in our backyard, three beautiful rivers run through our communities, USC Gamecock baseball, basketball and football games are wildly popular, and the Columbia Fireflies are our minor league baseball team (affiliate of New York Mets).
• Columbia’s dynamic cultural arts community offers a symphony, an art museum, multiple theatrical companies and an indie movie house. Top name talent comes to Colonial Life Arena...and the list goes on.
• Also, hop in your car on a Saturday morning and two hours later, arrive at the Isle of Palms for a picnic with the Atlantic Ocean at your feet; or head up to the mountains - two hours and you're at Caesars head or Table Rock, ready for a day spent hiking to some incredible vantage points where the views go on forever.
• Do you share our commitment to strengthening community? Apply today to join us. The YMCA of Columbia SC is an equal opportunity employer, drug-free workplace.  

Essential Functions

• Implements membership strategies that support recruitment of new members and retention of existing members.  Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed.  Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
• Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
• Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
• Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff.  Coordinates with the business office as necessary on financial transactions.
• Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
• Leads assigned aspects of the fund-raising campaign.
• Participates in staff meetings and/or related meetings.