The role of the Operations Assistant is – above all else – one of internal hospitality and customer service. The position is highly visible and requires an individual who is comfortable being the go-to person for employee needs, and anticipating those needs to ensure an efficient work environment. The ideal candidate is someone who is approachable, goal-oriented, flexible, process-focused, and capable of working independently and as part of a larger team.
Basic Function: Oversees front office activity, performs routine administrative and diverse specialized project administration for the Operations Department, and assists the Development Department with various project responsibilities.
Work Direction: Works under the supervision and training of the Operations Manager.
- Receive and screens telephone calls and greeting visitors, resolving routine and some complex inquiries
- Process incoming mail, deliveries and packages on a daily basis
- Provide administrative and clerical support to Operations Manager and Director of Operations
- Assist in maintaining appearance and cleanliness of reception and shared office spaces
- Assist in on/off boarding of full time and temporary employees, and interns
- Assist with resolution of routine and some complex facilities issues and requests
- Manage shared supplies inventory and ordering for Chapter
- Facilitating bi-monthly large-volume call drives
- Managing Development Department mailing projects
- Providing written acknowledgements to donors
- Assist resolving issues with shared office equipment (printers, copiers, faxes, etc)
- Maintain office files and databases including emergency contact list, organization chart, and staff directories
- Maintain a working knowledge of The Leukemia & Lymphoma Society mission and its programs to address them
- Perform other related duties within the Operations Department and Development Department as assigned
- Excellent word processing and database management – must be very proficient in Microsoft Word, Excel, and Powerpoint
- Excellent verbal and written communication
- Excellent organizational skills.
- Proficient in business English, spelling, punctuation and grammar.
- Extreme attention to detail
- Highly organized
- Sensitive to deadlines.
- Knowledge of standard business machines and computers.
- Professional maturity and judgment.
- Articulate and professional
- Good problem solving skills, pro-active, and ability to multi-task