This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Direct branch membership strategies in a fashion that promotes exceptional service, member engagement and retention, implementation of Association lead strategies for growth.
Areas of Responsibility:
- Directly oversee and provide development and leadership to staff teams (Member Service, Welcome Desk, and Manager On-duty) including hiring, training, and performance evaluations.
- Provide support and guidance one-on-one as needed and through regular staff meetings, ensuring knowledgeable staff, productive operations, and exceptional service.
- Provide accurate and timely communication regarding pertinent program and registration information to program, membership and desk staff.
- Produce staff schedules in accordance with branch needs to ensure adequate staffing and smooth operations; personally cover shifts if necessary.
- Participate in maintaining a team culture that encourages staff engagement resulting in staff satisfaction and retention.
- Initiate and prepare credits and/or refunds for canceled programs in cooperation with department managers, as needed.
- Handle all aspects of merchandise sales including ordering, sales and inventory procedures, adhering to minimum mark-up guidelines and keeping abreast of convenience items for members.
- Create a member-focused culture. Model relationship-building skills in all interactions. Respond to suggestions, comments, or concerns in a timely manner.
- Utilize member feedback to shape team conversations around best practices. Foster a climate of innovation and resolve problems to ensure member satisfaction.
- Support association and branch membership strategies to meet retention, service, and growth goals.
- In tandem with program directors, coordinate planning of special events that will promote membership retention.
- Promptly respond to all emergency situations by adhering to the current emergency procedure guidelines and participate in Manager on Duty schedule. Complete incident and accident reports as necessary.
Educational Background:
Bachelor’s degree from 4-year college or university; or 4 years related experience; or equivalent combination of education and experience.
Skills/Experience:
- Related supervisory experience in customer service or sales, preferred.
- Ability to work a flexible schedule as needed, including early mornings, evenings, and weekends.
- Attention to detail and accuracy, ability to work independently, and problem solve.
- Working knowledge of computers, navigate software, basic office equipment, cash handling and professional written and verbal communication skills.
- Willingness to attend meetings, training, and obtain additional certification as requested.
Compensation/Benefits:
Salary: $35,800.00 - $44,750.00
Job Function:
Organization Info
Listing Stats
Post Date:
Aug 4 2018
Active Until:
Sep 4 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit