Membership Lead

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YMCA of the USA
West Bend, WI, USA
Full-time

Under the direction of the Membership Director, the Membership Lead provides an intentional focus on building and fostering a standard of courteous and caring customer service that results in opportunities for members to become more involved, to serve, and to lead within the Y. The Membership Lead will be responsible for assisting the Membership Director with the overall activities of the department. This position is responsible for establishing and maintaining relationships with members and potential members that is critical to retention.

Areas of Responsibility: 
  • Greet every member/participant with a smile and a hello.
  • Follow the membership guidelines when speaking to our members and guests.
  • Maintain a secure, safe environment for members and guests.
  • Be proactive in managing the Towel Desk during the shift, including checking in/out locker keys to members.
  • Maintain cleanliness of the Towel Desk and lobby area.
  • Use of basic computer, office machines, calculator, and copy machine.
  • Ask to see every member’s membership card, when applicable.
  • Help manage laundry cycles from the washer to dryer and promptly fold the towels, at times lifting up to 20 lbs.
  • Adhere to association policies and procedures related to safety and conduct.
  • Clock in and out for every shift.
  • Must be able to secure a substitute for any shift unable to work.
  • Lead a fun and safe environment that accomplishes the YMCA mission. Acts as a positive role model using the YMCA’s core values of honesty, caring, respect, and responsibility.
  • Maintain visual appearance by wearing required staff apparel.
  • Understand and carry out all emergency procedures.
  • Attend all department meetings and any other training that may be deemed necessary.
  • Perform other duties as assigned.
Skills/Experience: 
  • Upbeat, positive attitude while working with the public
  • Interest in member and potential members’ needs and attitudes
  • Self-motivated, self-directed, work as a team player and flexible
  • Strong confidence in decision making and problem solving
How to Apply: 

http://www.ymca.net/career-opportunities/national-details.html?id=28287&...

Job Function: 
Membership Programs

Organization Info

YMCA of the USA

Overview
Headquarters: 
Chicago, IL, United States
Website: 
ymca.org
Annual Budget : 
$100-500M
Founded: 
1983
About Us
Areas of Focus: 
Community Service / Capacity Building / Volunteerism
Youth / Children
Recreation / Sports
Mission: 

The YMCA mission is: To put Christian principles into practice through programs that build healthy spirit, mind and body for all. YMCA of the USA (Y-USA) is the national resource office for the Y, one of the nation's leading nonprofits strengthening communities through youth development, healthy living and social responsibility. Across the U.S., 2,700 Ys engage 22 million men, women and children – of all ages, incomes and backgrounds – to nurture the potential of children and teens, improve the nation's health and well-being and provide opportunities to give back and support neighbors. Anchored in more than 10,000 communities, the Y has the longstanding relationships and physical presence needed not just to promise, but also to deliver, lasting personal and social change.

Programs: 
  1. YOUTH DEVELOPMENT: Nurturing the potential of children and teens
  2. HEALTHY LIVING: Improving the nation’s health and well-being
  3. SOCIAL RESPONSIBILITY: Giving back and providing support to neighbors

Listing Stats

Post Date: 
Jul 17 2018
Active Until: 
Aug 17 2018
Hiring Organization: 
YMCA of the USA
industry: 
Nonprofit