As Manager, Human Assets Generalist, you will be a member of the team that serves as the face of Human Assets (HA) and the first point of contact for all staff members needing HA support. You will be assigned a portfolio of Regional and National teams, and your primary charge will be to help the staff members in your portfolio access the full range of HA resources available to them - from helping them understand and maximize their benefits to working with managers to proactively plan and execute staffing processes. You will be responsible for ensuring that all issues your teams bring to you get resolved, which will require using excellent decision-making and problem-solving skills, your customer service mindset, and an outcomes orientation.
The strong working partnerships you will develop with the teams in your portfolio will be a key lever to success in your role. You will serve as an integral member of the HA Support Team that collaborates to provide service from all of HA’s functional areas to a portfolio of client teams, which align to to a Regional Field Executive (for Regions) or Management Team Member (for National Teams). In coordination with the HA Support Team, you’ll create a strategic plan for how to most directly support these teams’ ambitious people goals and provide coordinated, streamlined support to the team leaders.
Strong candidates for this role are driven by a desire to maximize TFA’s impact throughout our network by creating and fostering relationships through excellent customer service to all staff members. You will report to the Managing Director, HA Generalists who will help activate your leadership, and you’ll be fully supported by teams of subject matter experts (including HA’s Specialist teams and your HA Generalist peers) who will help you learn and internalize all of the policies, processes, and systems that will empower you to execute purposefully.
- (40%) Deliver timely, accurate, and reliable customer service to staff members in your portfolio
- Support staff members in executing human capital activities and processes (benefits enrollment, compensation review, timesheets, hiring & transfers, etc)
- Assume full ownership of satisfactory resolution of staff member questions and issues including those that require coordination with other teams, mainly across the Talent & Operations function
- Strategically support managers and team leaders to successfully meet their people goals, particularly as they navigate HA’s policies and procedures by adding timely insight and guidance
- (30%) Complete key human assets processes in the HRIS systems (Workday and Job Science), including processing new hires, transfers and exits, personal profile changes, position management transactions, as well as periodic data audits to ensure accuracy
- (30%) Use your extensive knowledge of the teams you support and staff member experiences to inform support strategy suggestions as an integral member of your HA Support Team
- Exercise strong judgment on when issues need escalation - consult with MD, HA Generalists and HA Support Team Partners to escalate complex/sensitive issues as needed
- Regularly engage and strategize with the HA Support Team to create a proactive support plan for teams you jointly support
- Implement support strategies and analyze the impact these efforts have had on the staff experience
- 4+ years of work experience
- Prior experience in a TFA HA functional area strongly preferred
- Prior experience on a TFA regional team preferred but not required
- Location is flexible but regional/national office is a bonus
- Work Demands: Travel at least two times per year for team conferences and other potential meetings or professional development
- Fluency in technology systems (especially Workday and Job Science) highly desirable
- Strong communication & influencing skills (both written and verbal)
- Exceptional customer service mindset and outcomes orientation
- Proven ability to own, track, and manage human capital issues at varying levels of complexity to satisfactory close
- Ability to track, manage, and execute business processes from end-to-end
- Ability to successfully partner with other teams to coordinate resolution of questions and issues