This position serves as the chief strategist and supervisor of mentoring services. Partners with Executive Director to establish strategic direction for the program function and oversees program design and implementation to ensure achievement of annual goals. Ensures collaboration and alignment with agency goals and advocates for support from community partners. The Director will lead implementation of specific innovation initiatives within the agency’s new strategic plan while ensuring child safety and the ongoing quality of the agency’s evidence-based mentoring programs. They must demonstrate exemplary supervision, networking, strategy, and customer service skills. We are looking for a candidate who can learn and manage a small caseload, lead and develop a growing team of service delivery professionals, as well as build upon a steady volunteer recruitment platform.
Areas of Responsibility:
Program Management
- Plans, leads and drives implementation of programs designed to increase and strengthen Big and Little match relationships and youth development. Develops and implements new program initiatives to expand mentoring services or target community issues as directed or needed.
- Account for program performance. Monitors operational effectiveness using work flow and tracking systems (i.e. AIM); gathers accurate information for reports, tracks performance & develops measures to ensure growth, Minimize BBBS risk and meet annual program goals.
- Collaborate with ED and coordinate compliance reporting/requirements from BBBSA as requested.
Staff Leadership and Development
- Engages, develops, and holds staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with local polices and national standards of practice. Establishes a system and culture of continuous learning, development and succession planning.
- Ensures agency develops and maintains an organized, customer-centric service delivery model, (outreach, customer service, enrollment, and match support) reviews and updates as needed.
- Motivate staff to perform specific strategies to ensure safety and improve outcomes for children.
- Serve as staff liaison with ED for Strategic Planning Committee.
Strategic Initiatives and External Relations
- Operationalize the agency’s strategic plan and analyze workflow capacity of staff.
- Develops and enhances the agency’s outreach efforts to ensure that the agency’s image, mission, values, and advocacy for children and youth are properly communicated to people throughout the service area.
- Develops and maintains positive working relationships with faith- based, community, school and business leaders in the service area to educate them regarding the agency’s mission, promote involvement in activities, and gain their support of the agency.
- Surfaces “best practices” that can be integrated into nationwide models for replication and investments.
- Works in partnership with ED to provide leadership and implement the agency’s program goals of increasing both the quality and quantity (overall impact/return on investment) of matches.
- Communicates to ED on matters of program effectiveness, youth outcomes and child safety. Establishes and ensures a system for quality assurance and youth protection.
- Cultivate strategic partnerships that deliver on our priorities with a focus on recruitment, collaborators and other third parties through effective stewardship and communications.
- Participate in agency fundraising events as required.
Educational Background:
Bachelor’s Degree in social work, social sciences, human resources, human development, psychology, interpersonal communication or related field.
Skills/Experience:
- Must have at least 3 – 5 years of related work experience required with progressive management responsibilities preferably at the senior management level.
- At least 2-3 years’ experience working with at-risk youth and high-level customer service strongly preferred.
- Nonprofit experience, child and/or adult relationship dynamics; professional familiarity with child development issues; family function/dysfunction; and interpersonal communication a plus.
- The candidate selected for this position must successfully pass a background check.
- Highly proficient in Microsoft Office (Outlook, MS Word, Excel and PowerPoint), and Adobe Acrobat.
- Assessment and relationship development experience with child and adult populations; understanding of child development and family dynamics.
- Experience with at-risk/high-risk youth is (volunteer and/or paid)
- Understand issues related to poverty, trauma histories and different cultures including race.
- Able to work independently exercising good judgment, decision making and problem-solving skills
- Demonstrated experience directly supervising projects and/or employees
- Experience in a multifaceted work environment that may include classroom management, project management, nonprofit management or social services.
- Demonstrated ability to lead a high-performing team driven to accomplish agency goals, and to foster a work environment that utilizes data and transparent performance metrics to inform and coach the team.
- Ability to maintain professionalism and confidentiality in sensitive, complex, and/or controversial situations.
- Excellent oral and written communication skills reflecting solid customer service both in-person and telephone.
- Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
- Ability to effectively assess and execute the following relational support skills: guiding, supporting, confronting, advising and/or negotiating
- Ability to relate well in multicultural environments;
- Ability to use time effectively;
- Proven success is developing, coaching and leading high performing teams
How to Apply:
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 17 2018
Active Until:
Jul 18 2018
Hiring Organization:
Big Brothers Big Sisters of America
industry:
Nonprofit