Teach For America - Oklahoma City is seeking a Manager of Corps Experience (M, CE) to provide critical operations project management, from planning through execution, on initiatives related to corps members matriculation, onboarding, and certification, as well as Program Continuum Team support. These initiatives include but are not limited to: corps member-facing development and culture-supporting events (e.g., CM Sessions, Cornerstone), corps member/alumni communications and survey management (e.g., blasts, surveys, outreach), and ongoing data and certification requirements management. S/he will lead distinct projects to ensure that corps members successfully matriculate and onboard into our region. In this role, you’ll also lead our regional effort to ensure that 100 percent of our incoming corps members are fully compliant with state, district, and organization requirements, allowing them to be hired by our district and school partners as soon as possible. This role could be a fantastic fit for you if you’re energized by supporting others and playing a “behind-the-scenes” role in operations and data management. The M, CE reports directly to the SMD, Program Continuum.
Further, the M, CE will collaborate with operations staff in the internal and external affairs team to ensure deep alignment of messaging, systems, and execution. To succeed in this role, you must value operational excellence and be laser-focused on contributing to systems that maximize our learning and efficiencies, while keeping the people experience at the center.
Corps Matriculation, Onboarding, and Certification Initiatives (75%)
- Manage & execute vision and strategy for entire CM pre-service experience (e.g., Confirmation, Matriculation & Onboarding)
- Primary project manager for all corps member facing aspects of AmeriCorps, to include: enrollment, compliance, exiting
- Develop, maintain, and update system to facilitate the tracking of all corps member professional development hours and compliance with certification requirements
- Manage communication for the incoming corps members & current corps members for certification matters
- Liaison for regional recruitment efforts for the recruitment team, this includes heavy project management work that will ensure our region is ready to partner closely with all recruitment efforts to maximize the size of our incoming applicant pool
- Provide light support to the Program Continuum Leadership team by supporting logistics and processes to ensure corps members are hired by FDOS, including CM testing and licensure support
Team Operations Management (20%)
- Manage programmatic communications (e.g., principal newsletters, CM blasts, alumni blasts), such that we reach the set goals and outcomes for each program constituency
- Partnering across all operational staff to ensure we have all required resources to drive bold improvements in corps member culture and investment in the region
- Support team leads in the coordination of team meetings, room scheduling, and maintaining systems for maximizing team collaboration and learning
- Support Program continuum teams on seasonal projects that are critical to capturing insights into the health of our community and our progress around programmatic breakthrough results – CSI/CALI (success metrics) roll up, Alumni Survey, Student Achievement Data reporting
Regional Responsibilities (5%)
- Integrate and drive towards Regional Priorities in work
- Support Selection and Matriculation efforts of the region as assigned
- Actively participate and seek out experiences that push your perspective along our DEI outcomes
- Attend and actively engage in professional development conferences and learning groups
- Responsibly steward regional resources through consistent compliance with all employee policies and expectations
- Teach For America alum or staff experience is strongly preferred
- 3-5 years relevant work experience; preferably, a non-profit organization
- A track record of getting results while managing multiple large-scale projects simultaneously required
- Professional experience with evidence of success with increasing responsibility required
- Proficiency in Microsoft Excel and data reports is strongly preferred
- Experience working in a TFA national or regional institute is strongly preferred
- MS Outlook, Word, and PowerPoint proficiency required
Work Demands
- Ability to travel independently, by car, to multiple locations for work each day that may be significant distances from one another.
- Occasional weekend or evening work is required.
- Ability to navigate facilities that may or may not be ADA-compliant
- Ability to lift and transport up to 30 pounds for work purposes
Skills
- Efficiently organize, prioritize, track, and manage workflows and resources with exceptional attention to detail
- Skilled at applying reasoning and strategic thinking to effectively define opportunities/problems, synthesize programming ideas and communicate strategic recommendations or solutions
- Ability to develop and cultivate effective relationships with diverse internal and external stakeholders and support them in contributing to a shared goal
- Ability to handle a very high volume of projects and tasks at once with a high level of prioritization, organization and attention to detail in a deadline-driven environment
- Excellent customer service ethic and follow-through
- Flexibility and optimistic approach and commitment to overcoming obstacles
- Ability to take initiative to drive projects forward; laterally and upwardly manage well
- Robust data management skills; able to acquire new technological skills and quickly navigate new data management programs
- Thrives in fast-paced, detail-oriented environment
- Values-Driven Leader: demonstrates deep commitment to Teach For America’s mission, core values, and our commitment to diversity and inclusiveness. Collaborative spirit and desire to partner closely with other OKC regional team members. Reflective and proactively works to grow and improve. Enables our community to be culturally competent teachers and leaders and lives into our diversity core value