Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area as well as monitoring and initiating clean-up/maintenance for the entire facility.
Areas of Responsibility:
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Meets with Sliding Fee Members for renewals and potential Sliding Fee Members for enrollment.
- Supervises member services staff including Member Services Associates, Building Supervisors, Manager on Duty and Weekend Openers.
- Collaborates with other directors to administer quality special events/fundraising events.
- Oversees facility rentals and birthday parties.
- Assists with daily functions of the YMCA.
- Performs all other duties as assigned by supervisors.
Skills/Experience:
- Certifications required within 30 days of hire: CPR/AED, and First Aid.
- Excellent interpersonal and problem solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience.
- Basic knowledge of computers.
- Multi-Team or Branch Leader certification preferred.
Compensation/Benefits:
$30,000.00 - $37,000.00
Job Function:
Organization Info
Listing Stats
Post Date:
Sep 11 2017
Active Until:
Oct 11 2017
Hiring Organization:
YMCA of the USA
industry:
Nonprofit