Assists in all aspects of membership engagement and community relations for the Family Center including retention of current members, connecting new members, and supervision of assigned staff, manage membership metrics to determine patterns and trends and recommend corrective actions. Assists Sr. Membership Director to develop, plan and implement new procedures and methods within Association guidelines to achieve strategic goals.
Areas of Responsibility:
- Implements membership strategies that support member retention and engagement. Responsible for creating a member-focused culture and modeling relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Develops and implements new member onboarding strategies with the Sr. Membership Director, to increase new member retention.
- Manages and develops systems to reduce member terminations and support all departments in development of membership engagement programs to ensure retention and program relevance. Support recommendations with member analytics, surveys, and evaluation.
- Develop strategies to promote membership and program enrollment utilizing both internal and external communication collaterals to include interactions with existing and potential members.
- Actively identify, coordinate and manage community events and special events as assigned
- Leads assigned aspects of the fundraising campaign.
- Performs all duties and functions of Member Service Representative Level I and II
- Provide supervision for welcome center and membership associates
- Works closely with and follows the direction of the Senior Membership Director to ensure standard delivery of the Association Membership Agenda.
- Participates in staff meetings and/or related meetings.
- Co- plans, schedules and leads all membership associate meetings.
- Adheres to all policies, guidelines, rules, best practices as outlined by the Y of Central Maryland or directed by supervisor.
- Assist in all areas as assigned.
Skills/Experience:
- Excellent verbal and written communication skills preferred.
- Excellent personal computer skills and experience with standard business software.
- Must be able to work flexible hours including evenings, weekends, and holidays.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Required Experience
- Previous experience in customer service preferred.
- Strategic planning and tactical execution experience that resulted in the achievement of goals.
Job Function:
Organization Info
Listing Stats
Post Date:
Jun 3 2018
Active Until:
Jul 3 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit