Under the direction of the President/CEO, the Program Operations Director conducts, oversees and administers the day to day functions of the program and facility operations at the West and Central YMCA branches alongside the Senior Community Engagement director who oversees the membership and wellness departments. Program operations include: aquatics, tennis, youth and teen programming, along with overseeing and managing the exempt staff within these areas. Specific responsibilities include program planning, development and delivery of programs, administration, and budget and risk management. Staff selection, training and supervision using a values centered approach are necessary. This position primarily focuses on the program experience and, as such, requires a person with exceptional skills in human relations. This position must perform program responsibilities in accordance with the policies, goals, mission values and objectives established by the Grand Traverse Bay YMCA. Emphasis will be placed on the development and/or expansion of current/future programs. This position has a budget accountability of $1M + in program revenue and direct accountability and may have other responsibilities outside of the program department.
- In consultation with the President/CEO, develop long range goals, objectives and priorities for all program departments.
- Recruit, train, supervise and evaluate program volunteers and staff as they relate to program activities.
- Carry out, and delegate as needed, daily program tasks related directly to the positions scope and responsibility.
- Develop, manage and evaluate department budgets within the approved margins to meet branch goals.
- Build and maintain professional relationships with local public and private schools and other collaborative agencies and professional service organizations.
- Implement reviews and revise all aspects of program relative to quality, character development and satisfaction from sign-up and enrollment to assessment of program delivery.
- Act as a campaign assistant for Annual Campaign including but not limited to: volunteer recruitment, training and support and lead as an integral member of the management team committed to reaching stated fund raising goals.
- Maintain all appropriate records and prepares pertinent statistical analysis for YMCA Programs.
- Provide staff leadership to key program committees as determined by President/CEO.
- Manage delivery of related programs to exceed YMCA standards and program objectives. Include Program Quality Standard Checklists, Character Building and Asset Development Initiatives whenever possible.
- Assist the Executive staff in the overall achievement of branch goals and directives and is considered by all department heads as a team player for any and all branch functions.
- Certifications: CPR/AED required
- YMCA Sr. Director with a minimum of five years successful, progressive supervisory and programmatic experience is preferred.
- High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff and volunteers.
- Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools and the general public.
- Exemplify YMCA ideals, leadership qualities and a professional image.
- A working knowledge of computers: MS Word, MS Excel, PowerPoint and database management.
- Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills.
- Demonstrated knowledge of program development, success in growing programs over time.
Salary: $42,000.00 - $49,000.00