WHO WE ARE:
At ActBlue, we build and run a powerful, modern online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We’re a nonprofit organization ourselves, and we work to make it really easy for these groups to run grassroots fundraising programs. The result? We're putting power back in the hands of small-dollar donors.
Since 2004, campaigns and organizations across the country have raised over $2 billion using our tools, with an average contribution size of $30 right now. Thousands of groups from presidential candidates to environmental organizations to local school board members count on our fundraising tools to fuel their organizing work.
We’re a small (but growing!) team that has a big impact on the future of our country. Each and every one of us is fully committed to our mission and we are looking for new team members who match our passion and are ready to dive in!
THIS ROLE:
The Customer Service Team’s role is to serve as the front line of support for ActBlue. Team members are the chief brand ambassadors to ActBlue’s many thousands of donors and campaign and organization users. The Political Operations Assistant will be a member of a small team that will primarily be working with the many campaigns and organizations that use our tools, as well as helping to ensure that internal team systems are run efficiently.
This is an entry-level position on the Customer Service team. This person will be responsible for helping with the initial ActBlue account onboarding for many different types of organizations and ensuring that the disbursement of funds to the organizations that use our tools is carried out efficiently. The successful candidate must be detail-oriented with an analytical eye. This position involves handling sensitive financial information, so discretion and good judgment are a necessity.
YOU WILL:
- Support coordination of the distribution of checks to the thousands of campaigns and organizations using our tools.
- Monitor incoming account setup submissions and exercise judgment in scheduling/prioritizing work.
- Guide campaign and organization admins through the account setup process, keeping records organized.
- Aid campaign and organization finance staff who need assistance reconciling their financial reports.
YOU ARE:
- Organized and efficient: All systems can be made better and more efficient - help us move ours in the right direction! We need someone who is great at keeping their own work in order and can help our team as a whole stay organized as well.
- Highly detailed: You proofread, reread, and triple check your work. You understand that details play a large role in setting a project up for success.
- Flexible: You’re adaptable and able to handle a wide range of projects, which will often have competing priorities. You also know how to pivot at a moment’s notice without dropping the ball on existing work.
- A troubleshooter: Creativity, patience, and a helpful attitude are crucial when helping the people we work with solve problems and get the information they need.
- Strong with computers: It is important for our Political Operations Assistant to have existing computer skills as well as be a quick learner with new systems.
- Mission-driven: Our online fundraising technology makes it easy for more supporters to participate in the political process every day. We need people who are passionate about furthering this work and providing the best service to every campaign and organization that we work with.
LOCATION & COMPENSATION:
ActBlue’s office is located in Davis Square in Somerville, MA, just a few blocks from Boston’s MBTA Red Line train. This posting is for a full-time, in-office, salaried position. We offer a competitive salary and a generous compensation package, which includes commuter benefits, fully paid health, dental, and vision insurance, an employer-sponsored 401k contribution plan, and a flexible time off policy.
ActBlue is an equal opportunity employer and does not discriminate against candidates on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, or veteran status. Women, people of color, LGBTQ individuals, and members of other minority or marginalized groups are strongly encouraged to apply.
ActBlue cannot at this time sponsor work visas.