Take the next step in your career with this rewarding opportunity to join the YMCA of South Hampton Roads, as the Membership Director of the Effingham Street Family YMCA, in Chesapeake, Virginia. You will love the city of Chesapeake, with great schools, and convenient shopping centers. The beach resort area of Virginia Beach is only miles away. The Outer Banks, NC are only a short drive away.
The YMCA of South Hampton Roads association is recognized as a cutting edge leader in the membership arena. The association serves the communities of: Chesapeake, Norfolk, Portsmouth, Suffolk, Virginia Beach, Eastern Shore of Virginia, Outer Banks and Elizabeth City, North Carolina. We are the 8th largest membership YMCA in the United States with 40,000 membership unites and 110,000 members. Our facilities consist of 19 family centers a resident camp 2 regional outdoor day camps, 6 program locations of The First Tee of Hampton Roads and over 45 licensed child care sites.
Directs all aspects of membership for the Family Center including recruitment of new members, prospecting, sales and promotions, member retention, and supervision of assigned member services staff. The Membership Director develops, plans and implements new membership growth opportunities to achieve strategic goals and assists the Director of Operations and Program Directors in development of member centered programs and provides leadership role as assigned to the Annual Fundraising Campaign.
Division of Duties:
- 70% management of membership departments and serving as membership director
- 20% leadership to annual giving and other special projects
- 10% association and family center meetings and/or manager on duty assignments
Priorities:
- Supports recruitment of new members through creation and implementation of sales and marketing plans to achieve center financial goals.
- Creates and implements effective retention plans for existing members to achieve financial goals of the family center
- Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions with members, volunteers and staff. Fosters a climate of excellent customer service, strong member relations, promotes innovation and resolves problems to ensure member satisfactionPromotes the Family Center by organizing membership recruitment and retention events at the YMCA and represents the YMCA at community events. Initiates and builds strong relationships with Community partners
- Recruits, hires, trains, develops, schedules and directs sales personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals of sales, customer service, and member retention
- Supervises Housekeeping department
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Responsible for in-house social media promotion management. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions
- Completes trainings as required
- Leads assigned aspects of the annual fund-raising campaign
- Performs all duties and functions of Membership Associate level I and II
- Works closely with and follows the direction of the Senior Vice President of Association Services and Vice President of Membership and Marketing to ensure standard delivery of the Association Membership Agenda
- Participates in Center staff meetings, association all-staff and Design Team meetings and/or related meetings
- Plans, schedules and leads all membership associate meetings
- Adheres to all policies, guidelines, rules, best practices as outlined by the YMCA of South Hampton Roads or directed by supervisor
- Assists in all areas as assigned
- Four year’s previous supervisory experience in sales and customer service preferred which would include three or more years’ experience in managing part time and/or full time personnel
- High energy, self-motivated personality with a demonstrated track record of generating leads and closing sales
- Strategic planning and tactical execution experience that resulted in achievement of goals
- Excellent personal computer skills and experience with standard business software
- Must be able to work flexible hours including evenings, weekends, and holidays
- Ability to relate effectively to diverse groups of people from all social and economic segments
- of the community
- Current CPR and First Aid Certification, or able to obtain within 30 days of hire
WORKING CONDITIONS:
- Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Director of Operations
- Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
- Requires effective team-building and team-leadership skill
- Must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates
- Must maintain positive, energetic attitude toward YMCA work, goals, and values
- Must have ability to respond to emergencies 24 hours a day, and to travel as needed for operational management, including on-site presence in managing major operational problems.
- Must have superior oral and written communication skills and the ability to respond to a wide variety of constituencies, including staff, volunteers, members, program participants, vendors, community leaders, etc.
- Performs the duties of direct reports as needed
The YMCA of South Hampton Roads is committed to the development of staff leadership. In addition to a robust benefit program, the YMCA of South Hampton Roads also provides training to secure a promising future for our employees and our association. Excellent benefits package includes competitive pay, generous time off, membership, health benefits and the industry leading 12% retirement plan.
Salary: $34,111.00