Are you ready to make a difference in peoples’ lives by training unemployed adults for new careers in customer and administrative support? Do you love to teach/share your knowledge?
Located in downtown Boston, YMCA Training, Inc., a nationally recognized, non-profit job training and employment program, is seeking a full-time Instructor to provide skills training in customer service, administrative support, and technology to train unemployed adults for their next careers.
Areas of Responsibility:
- Teach Administrative Support curriculum
- Teach Customer Service curriculum and coordinate practice call center
- Teach MS Office (i.e., Windows, Word, Excel, email, internet) using existing curriculum
- Evaluate student assignments and track progress
- Facilitate operation of simulated business office training and co-ordinate with other specialization instructors
- Match and support students in appropriate internships
OTHER DUTIES:
- Facilitate focus groups with employers
- Provide additional support and advising to 7-9 trainees per cycle
- Collect and update program data
- Other duties as assigned
Educational Background:
Bachelor’s Degree strongly preferred
Skills/Experience:
- Experience in administrative support and customer service
- Experience teaching adult learners strongly preferred
- Strong Microsoft Office skills required, additional software/technical skills preferred
- Excellent communication skills and a team player mentality
- Ability and commitment to work effectively and respectfully with a diverse, multi-cultural population
Compensation/Benefits:
Salary: 41,600/yr, the YMCA offers excellent benefits
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 24 2018
Active Until:
May 25 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit