This position directs all aspects of membership for the YMCA including recruitment of new members, retention of existing members and supervision of assigned staff, as well as develops, plans and implements new procedures and methods to achieve strategic goals.
Areas of Responsibility:
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
- Ensures a level of service and engagement that fosters loyalty among those we serve.
- Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
- Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way. Coordinates with the business office as necessary on financial transactions.
- Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Promotes and manages the financial assistance process.
- Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboard and develops them for success.
Educational Background:
Bachelor's degree in related field preferred or equivalent combination of education and experience.
Skills/Experience:
- Previous supervisory experience in customer service preferred.
- Excellent personal computer skills and experience with standard business software.
- Ability to relate effectively to diverse groups of people from all social and economic segments
- of the community.
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 9 2018
Active Until:
May 9 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit