Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you'll discover more than a job—you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.
The Hampshire Regional YMCA is seeking a full-time Member Engagement Team Leader for our fast-paced Welcome Center. The Member Engagement team serves as the role model for all staff in active listening, member onboarding, cause-driven tours, exceptional customer service and use of best practices to drive member recruitment, satisfaction, retention and recovery.
Areas of Responsibility:
- Thrive on working in a collaborative environment
- Are very adaptable and have strong written and verbal communication skills
- Are a great problem solver who can think on your feet
- Truly enjoy multi-tasking and can do so with a smile and enthusiasm
- Like being part of a team that cares about each other and enjoys working together
- Want to know that the work you do contributes to building a better, stronger community
Educational Background:
High School Diploma or equivalent. Bachelor’s Degree preferred.
Skills/Experience:
- A good understanding of the Y as a Cause-Driven charitable organization
- Outstanding customer service and conflict resolution skills
- Microsoft Office, Word, Excel and Power Point experience
- Bilingual (English and Spanish) is a plus
- Strong organizational, problem-solving and leadership skills
- Ability to work 12p-8p Tues-Fri and 9a-5p Sat, with flexibility as required is strongly preferred.
Job Function:
Organization Info
Listing Stats
Post Date:
Apr 3 2018
Active Until:
May 3 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit