Chief Executive Officer

LEADERSHIP COMPETENCIES:

Strategic and Visionary Leadership

• Develop and execute creative strategies and initiatives that support the strategic plan and position the organization for growth; gain commitment from others to achieve the vision.
• Think big picture, separating the critical from the routine to drive effective execution of the strategy.
• Able to allocate and align resources to implement the strategy; prepare for contingencies.

Trusted Influencer and Relationship Builder

• Actively network with potential strategic partners, donors, and community influencers, investing in relationships that are sustainable.
• Cultivate donor relationships to ensure annual budget is funded and donor support continuously growing.
• Build strong teams and coach team members to form partnerships and collaborations.
• Model and require collaboration, building trust and exploring mutual interests.
• Coach staff on handling challenging dynamics and forming effective relationships.

Ethics and Values

• Translate and operationalize vision in a way that is grounded in BBBS’s shared values.
• Act above reproach in all that is done on behalf of BBBS, reflecting core values of integrity, transparency, accountability, respect, and responsibility.
• Provide a work environment that values diversity and inclusion among volunteers and employees regardless of race, color, religion, gender, national origin, sexual orientation, marital status, age, veteran status, or disability.

Enterprise and Systems Thinking

• Employ a broad perspective to balance priorities and accomplish the goals of BBBS.
• Demonstrate understanding of financial and other drivers that impact success; use this business acumen to influence others, create shared goals, and drive initiatives.
• Reconcile tension between growth and stability; allocate resources in order to build and leverage multiple capabilities to capture funding opportunities.
• Evaluate the impact of decisions on agency systems, processes, and people.

Drive for Results and Performance

• Set and execute high-performance targets through focus and drive toward a measurable standard of excellence.
• Establish systems and processes that hold team members accountable for their actions and results; foster a spirit of continuous learning; and motivate Board and staff to create a high performance culture.
• Show resilience when targets are not met; develop action plans to address shortfalls; incorporate performance feedback from others.

Change Leadership

• Champion change initiatives by leading and energizing others around such strategies.
• Constantly employ a “good to great11  mindset and a culture that supports continuous improvement.
• Align all aspects of the organization to achieve change goals.
• Introduce change at the pace needed to achieve strategic objectives.
• Overcome resistance to change by influencing, rather than pushing, others to change.
• Solicit input from employees about changes and address them.

Customer Focus

• Make extra efforts to meet or exceed customer needs, surface underlying customer concerns and interests, and build loyalty.
• Create and maintain an organizational culture that defines “customer s11  broadly, including the children we serve, parents, employees, volunteers, donors, and other stakeholders. Treat all customers with respect and integrity.
• Utilize feedback from customer satisfaction surveys to drive improvements.
• Align systems and processes to ensure responsiveness and anticipate customer needs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Business Planning and Execution

• Develop and drive the business plan for the organization within the context of our strategic direction.
• Drive a collaborative process with the Board and staff.
• Use performance metrics and quality indicators to guide operational decision-making.

Fund Development

• Proactively ensure that the organization develops strong long-term relationships with large scale individual, foundation, and corporate donors/funders.
• Personally build and maintain key relationships to ensure fund development objectives are achieved.
• Maintain a strong focus on stakeholder engagement and fundraising, and the interdependence of these focus areas.

Business Operations/Office Management

• Lead the creation of an annual $1.1 million budget in partnership with the Executive Committee of the Board.
• Develop plans that maximize the financial strength of the agency without adversely affecting other criteria of success (e.g. customer satisfaction, quality of service).
• Communicate the key performance levers and manage these measures.
• Ensure the proper administration, maintenance, and upkeep of office building and grounds.
• Manage the day to day operations of the program, ensuring child safety, mission alignment, and quality are paramount in all facets.

Human Resources Management

• Manage a team of 15+ employees plus hundreds of volunteers and other stakeholders, assuring cohesion and effective coordination across teams.
• Attract, retain, develop, and leverage staff talent.
• Create an environment where staff is engaged and performing at high levels.
• Institute and utilize an effective performance management system for all employees that includes annual objective setting and evaluation.

Program Impact

• Ensure that comprehensive marketing strategies are developed to attract, engage, and mobilize significant numbers of volunteer mentors.
• Ensure programmatic excellence and maximum program impact by establishing operational benchmarks, setting timelines, and ensuring child safety remains our highest priority.

Ambassador and Spokesperson

• Represent Big Brothers Big Sisters at external partnership events and with the media.
• Positively influence partners, the media, and public policies to generate volunteers, donors, and other resources.
• Serve as the face of the organization locally, statewide, and nationally, advocating for the mission within the private and governmental sectors.

Board Development

• Cultivate a strong Board of Directors willing to lead and contribute to the fund development success of the organization.
• Work to assure independent governance oversight and performance accountability of the Board and the CEO.
• Attend Board of Directors and Executive Board meetings as a member and provide appropriate supporting materials for the meetings.