The Development Operations Assistant will provide administrative support to enhance the back-end functions of a growing and dynamic fundraising program. This position involves a mix of database work and customer service. This position will serve as a back-up for our Member Services staff and at times may have direct contact with our donors, providing excellent customer service. This position will be a member of the Development Operations team and will be cross-trained on various database tasks regarding donation processing, data hygiene, and recording results in the membership database.
Areas of Responsibility:
- Process and deposit donations that arrive in-house on a daily basis. This includes cash, checks, EFT, stocks, gifts from 3rd party systems, and credit cards. Process Reversal/Adjustment gifts including declines, chargebacks, and refunds.
- Create packages to send to lockbox, track contents and report on receipt/processing of donations. Review gifts received back from lockbox vendor and enter any gifts or comments. Track contents of packages on each end to insure completeness and accuracy.
- Monitor data hygiene queues in database and suggest enhancements to automate cleaning up records with common issues, manually updating accounts where necessary.
- Processing daily external telemarketing files and weekly internal telemarketing files (both donations and result files).
- Serve as a back-up to Member Services. Answer phone and email requests from donors. Trouble-shoot customer service questions, resolve and respond to issues in a timely manner. Make changes to accounts in the database, send letters and notifications of account updates to donors.
- Provide administrative support to Direct Response unit.
- Other duties as assigned.
Skills/Experience:
- Excellent computer skills including experience with Microsoft Office – particularly Word and Excel.
- Demonstrated ability to work well in a team environment, to handle pressure and multiple projects simultaneously, manage work under tight deadlines, and see tasks through to completion.
- Must be able to take initiative and show excellent problem solving ability.
- Good communication skills.
- Proactivity and ability to multi-task a must. Positive, can-do attitude essential.
Job Function:
Organization Info
Listing Stats
Post Date:
Mar 27 2018
Active Until:
Apr 27 2018
Hiring Organization:
Amnesty International USA
industry:
Nonprofit