The Sr. Advisor Telecom is responsible for overseeing contact center telecom operations including inbound/outbound call routing, telephone systems, 800 number administration, telephony integration, end-to-end testing, and telecom architecture. Will be charged with offering up telecom innovation and improvement.
Areas of Responsibility:
- The Sr. Advisor is also responsible for overseeing contact center telephony systems which includes monitoring and coordination with IT and vendors in troubleshooting to assure full functionality and systems performance during all hours of operation.
- Manage change control with internal and external partners and oversee maintenance of CTI.
- Must be able to test circuits and perform test procedures and analyze results to isolate and determine type of service problem.
- The Sr. Advisor will analyze and reconcile monthly AT&T invoices. Responsible for cost improvements and annual budget strategy.
Educational Background:
Bachelor Degree or equivalent Call Center telecom/ Network experience
Skills/Experience:
- IT/ or Network Certification
- Minimum of 10 years of inbound/outbound Call Center telecom experience
- Knowledge of all advance networking, telephony and digital technology
- Knowledge of advance switching, routing and computing. Specifically AT&T Routing(Route-IT) is desired
- Ability to read complex engineering diagrams and schematics
- Knowledge of IP addressing and routing
- Knowledge of technical math
- Good working knowledge of IVR Technology
- Extensive analytical expertise
- Willing to travel as needed.
Compensation/Benefits:
AARP offers competitive benefits with a 401K, 100% company funded pension plan, health, dental, vision and life insurance, STD/LTD, paid vacation and sick, and other benefits.
Job Function:
Organization Info
Listing Stats
Post Date:
Feb 25 2018
Active Until:
Mar 25 2018
Hiring Organization:
AARP
industry:
Nonprofit