Under the guidance of the District Executive Director, the Business Director is responsible for the overall business operations of the Program Services YMCA. Program Services YMCA oversees all Educational Enrichment, Leadership and Childhood Obesity Intervention programs, as well as Project SAFE and Summer Day Camps. The Business Director is responsible for the overall management and administration of the Program Services business office within the YMCA of Austin which includes supervision of the administrative team, customer service, registration, billing, collections, and financial assistance. Other duties include oversight of volunteer/internship programs and leadership of special events. This position works independently, under general direction, and exercises judgment and independent discretion in developing relationships with Y Members, customers and staff; ensuring proper hiring and training; staff coaching and guidance; marketing, promoting and communicating Y programs; and working collaboratively with colleagues to accomplish collective goals.
The member and customer relations aspect of this position requires that relationship building be a top priority at all times, attending to the needs and requests of members, program participants, volunteers, and all people associated with the YMCA in a courteous and friendly manner.
Job Responsibilities
- Effectively selects, trains, develops, manages, and evaluates administrative team (currently three full time staff and 4-6 part time staff) to achieve business objectives and demonstrates care and professionalism with customers.
- Creates and oversees complete registration process for all Program Services programs.
- Oversees branch receivables and collections.
- Assists in management of all aspects of the financial assistance process.
- Manages and ensures execution of branch social media, email marketing, and website initiatives
- Becomes extremely knowledgeable in Daxko Operations (and future data management software) and be able to train others on use.
- Troubleshoots and resolves billing related concerns and complaints through interpretation of company policies
- Understands overall branch requirements, strategies and goals. Proactively identifies solutions to issues/concerns and implements changes.
- Creates, models, and trains in customer services best practices.
- Organizes regular capture and publication of branch impact stories.
- Partners with and lead relationships with third-party payers, such as CCS Workforce, foster homes, and other family assistance organizations.
- Initiates regular surveying of program participants.
- Creates and provides regular reports to PS staff team, including but not limited to enrollment, financial assistance, and collection reports.
- Oversees implementation of Program Services volunteer and internship program.
- Leads planning and execution of Program Services special event(s).
- Coordinates bulk and office supply purchases for PS office and program sites.
- Ensures office equipment is maintained and consistently operational and ensure timely reporting to vendors/leasers.
- Builds strong and respectful relationships with vendors and other business representatives.
- Serves as an exempt staff member to the YMCA of Austin, performing those duties as assigned by District Executive Director
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education - Four-year college or university education in business, human services, youth programming, non-profit management or related is preferred.
- Language - Bilingual (English and Spanish) both written and spoken is preferred but not required.
- Experience – Three years or more of professional experience and experience supervising others.
- Certifications - Required to complete the following online trainings upon hire: Child Abuse Sexual Prevention, Appropriate Touch, Bloodborne Pathogens, Foundations of Listen First, and Intro to Cause and Culture.
- Technical Skills:
- Demonstrated maturity and leadership skills
- Experience or aptitude in supervising full and part time employees
- Energetic, assertive, and goal oriented
- Strong written and verbal communication skills
- Computer aptitude and/or experience and have the ability to write routine reports and correspondence
- Must assume responsibility for accuracy and timeliness of work product
- Willingness to work evenings, weekends, and holidays as needed to meet deadlines
- Able to multi-task
- Ability to take direction and work well with others
- Interest, knowledge, skill, and enthusiasm in the areas of administration, customer service, and account management
- Knowledge of member relations system and/or database
- Proficiency in Microsoft Office, especially Excel, Word, Outlook
- Ability to apply knowledge of accounting and finance basics
- Must have customer service experience
- Ability to speak effectively before groups of members, participants, or employees of the Association
- Ability to deal with problems involving several concrete variables in standardized situations.
Required Certifications
- Required to complete the following online trainings upon hire: Child Abuse Sexual Prevention, Appropriate Touch, Bloodborne Pathogens, Foundations of Listen First, and Intro to Cause and Culture.
$45,000.00 - $49,000.00