Drive all aspects of membership for the branch including recruitment of new members, retention of existing members and supervision of assigned staff. Develop, plan and implement branch promotions and procedures to achieve department goals. Ensure a safe, positive and inclusive atmosphere that promotes participant safety and engagement in accordance with YMCA policies, practices and procedures.
Areas of Responsibility:
- Drives inclusive membership strategies that support member sales, member engagement and retention of existing members
- Comprehensive knowledge and ability to train sales cycle (introduction/probing/close)
- Create a member-engaged culture and model relationship-building skills in all interactions
- Foster an environment of innovation and resolves problems to ensure member satisfaction
- Promotes a diverse workforce; recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed
- Continually evaluates staff performance, fostering a coaching culture
- Develops strategies to motivate and encourage cause-driven staff to achieve goals
- Promotes program and membership enrollment in interactions with existing and potential members
- Coordinates program registration, including logistics to support phone, walk-in and web registration
- Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues
- Participates in the planning and development of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
- Ensures proper implementation of Welcome Center policies, practices and procedures
- Respond to emergency situations
- Review, update, and relay branch information to staff
- Coordinates with the business office as necessary on financial transactions
- Facilitate department meetings; participates in staff meetings and/or related meetings
- Performs other duties as assigned
Educational Background:
Bachelor’s degree in business, marketing, or related field preferred
Skills/Experience:
- 3 years customer service, sales and/or philanthropy experience
- Minimum 2 years supervisory experience in sales and/or customer service
- Possess excellent computer skills with previous experience with business software
- Excellent written and verbal communication, attention to detail, and organizational skills
- Demonstrated ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Current state approved certifications in First Aid and CPR/AED
- Fluency in Spanish desired
Job Function:
Organization Info
Listing Stats
Post Date:
Jan 30 2018
Active Until:
Mar 2 2018
Hiring Organization:
YMCA of the USA
industry:
Nonprofit