Director of Operations
OVERVIEW OF NXU
nXu (short for nexus) is a non-profit initiative that provides research-based, transformative, purpose-driven learning experiences for youth and adults through a school-based curriculum, educator training and development, and direct student programming. Through our model, we cultivate spaces to elevate joy and center our collective stories. We dig deep to explore the unique set of joys, strengths, and values that intersect to drive each of us in a meaningful direction. In doing so, we learn to see our identities as powerful and essential for charting fulfilling future pathways.
OVERVIEW OF ROLE
In the next five years, we at nXu hope to be the preeminent Social Emotional Learning provider nationwide with a 21st century approach to SEL development that integrates the fundamental constructs of identity, social-emotional wellness, social capital and career exploration. nXu is focused on driving a paradigm shift and on generating a notable, lasting impact within the education space. Rather than focus on a monolithic and generic goal of "college", we’re encouraging educators, policy makers, funders, and parents to consider anchoring each child's education most centrally to that individual child's identity & aspirations or--in the language of nXu--her/his/their purpose.
Over the past 18 months, interest in nXu’s curriculum has grown exponentially, and as an organization, we are broadly committed to increasing the scale & impact of our program. As we look to the upcoming school year and our list of registered partners for our Purpose Opportunity Program (POP), our educator training and curriculum implementation model, the program will experience 175+% growth in number of partner organizations, 260+% growth in number of schools served, and over 600% growth in the number of educators supported.
We are seeking a full-time Director of Operations to, first and foremost, drive the development and implementation of a range of systems to manage our growth and to ensure continued operational excellence. The Director of Operations will also provide ongoing operational management and oversight of POP as well as of our direct student & educator programming. The ideal teammate will have a passion for and be adeptly skilled at designing, implementing and improving systems to support behind-the-scenes program operations geared towards fostering student and educator learning; a keen interest in autonomously solving operational puzzles with creative and inclusive solutions; and a desire to explore and identify new ways for nXu to more equitably and smoothly fulfill our mission.
This is a fast-paced and virtual role. This person will report to Cat Lum, nXu’s Director of Programs and will work closely with Yutaka Tamura, Executive Director of nXu, and Jabali Sawicki, Compass Director at nXu.
Key elements of this critical role include strategic operations systems creation and improvement, ongoing management of all POP and direct programming operations, and Salesforce expertise. A high level overview of responsibilities includes:
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Scale-Focused Systems Design & Implementation: As the organization scales, lead the implementation, adoption, and refinement of key operational systems to ensure that a sound and efficient operational infrastructure is in place. Key areas of focus include:
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Research and implement scalable curriculum management systems for the organization’s increasingly robust programming.
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Research and lead efforts to implement scalable partnership management systems to withstand the organization’s exponential growth.
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Program Operations: Support nXu team members with programming logistics and operations for both POP as well as direct programming to ensure a smooth and productive experience for all participants and efficient and effective behind-the-scenes systems oversight. Responsibilities include, but are not limited to:
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Manage enrollment and application systems, survey responses, and internal programming materials using various programs and applications including Google Workspace, Lu.ma, Eventbrite, Typeform, Mailchimp, DocuSign, and Flipgrid;
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Serve as nXu’s POP Airtable administrator, including building structures and maintaining existing structures;
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Manage educator & student surveys, including communications, data collection, data housing, and overseeing data analysis; and
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Oversee ongoing systems refinement and management of program operations set-up and follow-up, including program communication, rosters, surveys and program materials.
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Salesforce Administration: Serve as the lead for implementation and management of nXu’s Salesforce platform.
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Support with managing completion of Salesforce implementation; and
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Manage ongoing Salesforce administration including building new objects, as needed; tracking and granting access and security; building reports, as needed; tracking overall operational health of the platform; and liaising with Salesforce support, as needed.
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Additional Support:
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Support operational functioning of our financial systems, as needed (e.g. invoices, check requests, etc.); and
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Support the nXu team in additional areas of the program operations process, as needed.
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The right candidate for this position must possess the following skills, traits, and experiences:
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A belief in nXu’s mission and a passion for helping young people and professionals explore, articulate and pursue their purpose in life;
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Strong interpersonal and verbal communication skills, with the ability to connect with young people who identify as people of color;
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Experience using Google Workspace programs including, Google Docs, Google Sheets, and Google Slides;
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Experience managing Zoom operations (breakout rooms, meeting registrations, etc.) for groups of 50 people or more;
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Experience using Airtable as a data tracking and management tool;
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Experience using Salesforce as a CRM (preferred experience being the administrator)
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Experience using various online platforms and applications, including Nearpod, Docusign, Lu.ma, Eventbrite, Typeform, Flipgride and Mailchimp;
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Experience coordinating events (virtual and/or in person);
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Self-directed and comfortable working with a remote team, often independently;
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A strong attention to detail;
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The ability to manage multiple priorities at one time;
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The willingness to share feedback and reflections with peers and nXu leadership directly and in a way that can support shared resolution;
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The ability to receive and implement feedback and coaching;
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Comfort in working with a remote team, often independently;
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At least 3-6 years of work experience, preferably in operations; and
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Current authorization to work in the United States secured by the first day of employment.
Interested applicants should apply at the website below.
Website: https://boards.greenhouse.io/togethereducation