M&E Database Manager

Scoping System Needs

• Identify overall EAA M&E system needs
• Be familiar with system functions to work with programmes and developer(s)
• discuss needs of EAA  programmes for data collection and reporting
• Ensure the transformation of data needs into requirements
• Ensure the transformation of requirements into specifications/rules
• Ensure system is user-friendly
• Ensure functionality meets current and anticipated reporting needs

Reviewing and Maintaining System

• Manage all aspects of associated work.
• Oversee regular review system functions,
• Ensure testing of new functionality and approve as appropriate.
• Ensure problems or upgrade needs are identified and fixed.
• Ensure tracking and approval of all updates to system
• In consultation with programmes, ensure smooth adoption and management of new functionalities.
• Ensure system has appropriate level of security
• Oversee troubleshooting activities and keep logbook.

Training and technical support

• Manage provision of training and technical support to internal and external users on system functions including developing user manuals and guidelines.
• Develop guidance and ensure the orientation of on-line users on appropriate use of the EAA database.
• Coordinate work with partners on improving database to make it more user-friendly

Collaboration

• Manage work with EAA IT staff to ensure compliance with EAA Policies and standards.
• Manage work with EAA staff to ensure system meets needs of management
• Oversee interactions with EAA departments to ensure the database system meets their needs.
• Assess and recommend appropriate staff levels to access to database

Contracting

• Under the supervision of the Director, manage contract with external consultants for database development and support.
• Maintain positive professional relations with external and other contractors as needed.

Support

• Support EAA M&E teams/functions with responses to users on database functions.
• Identify and provide appropriate data for reports and provide input into research

Timely Deliverables

• Manage enquiries and demands from EAA database on time, efficiently and effectively
• Deliver high quality professional products on time

General

• Maintains the highest level possible in relevant quality products and processes
• Demonstrates high level of ability to manage core processes of data system planning, monitoring and improving performance
• Demonstrates extraordinary customer service by fulfilling all stakeholder requirements within the accepted standards of time, cost and quality
• Complies with all the laws and regulations of the State of Qatar and the policies of EAA and EAC
• Maintains regular attendance, punctuality and dedication to position; consistently arrives to work and departs from work as scheduled
• Deals with  non-negotiable integrity in all matters at the workplace and outside of work
• Accepts responsibilities in different shifts, both outside normal working hours and during official holidays, on occasion and if required by the organization
• Demonstrates respect for colleagues and works as a team member
• Performs all other duties, within a reasonable boundary, as assigned by the supervisor or Director from time to time

Generic Responsibilities:

Strategy and Business Plan

• In conjunction with and as required by Senior Management, contribute to the formulation and implementation of EAA’s strategy in line with EAA’s vision and mission.
• Ensure that strategy is translated into objectives for EAA’s departments and that performance is monitored and managed to ensure achievement of these objectives.

Budgets and Plan

• Provide input to M&E departmental planning and budgeting including staff ensuring that EAA information database is sufficiently resourced and appropriately structured to deliver on its objectives.

Systems and Processes

• Develop and oversee the implementation of EAA Information database policies, procedures and controls covering all areas of the database so that all relevant procedural/ legislative requirements and standards are fulfilled to ensure that  EAA deliver a world-class service. 
• Manage the cost-efficient usage of all applicable resources to reduce wastage and unnecessary expense.

Change Management & Continuous Improvement

• Contribute to managing change in EAA M&E teams by providing inputs for and taking part in change initiatives, programmes and projects that reflect international best practice in information management and changes in the competitive environment.
• Promote and drive continuous improvement across EAA information management systems as whole in order to achieve the organization’s mission, vision and strategy.