GPD-TIP Case Manager

• Perform comprehensive assessments, including biopsychosocial assessments, to identify needs and establish goals that address identified needs, stressors and problems.
• Engage veterans and their families in the development, implementation and update of service/care/treatment plans; and facilitate referrals to appropriate treatment facilities or service providers.
• Counsel veterans and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness; conducts activities and monitor the service environment to maximize client success and well-being.
• Help clients to identify and eliminate housing barriers, identify housing goals, develop skills that increase their ability to live self-sufficiently, and obtain and maintain permanent housing after exiting the GPD-TIP program.
• Establish and maintain an intensive therapeutic relationship with the veteran, family, staff, and community programs/agencies. 

Other Job Duties:

• Coordinate and consistently document in accordance with best practices and Council on Accreditation (COA) accreditation standards the clinical case management and psychosocial services.  Will document the overall effectiveness of the case management services provided.
• Conduct community and home visits related to client needs; Provides follow-up and monitors service delivery and care environments.
• Conduct weekly phone calls to clients to monitor progress.
• Stay abreast of community resources and procedures for referring clients to appropriate resources
• Acts as an advocate helping veterans and their families with needs and solutions to achieve independent living and reach their highest level of recovery.
• Provide crisis prevention, intervention, and supportive counseling, as needed.
• Perform other duties and assumes other responsibilities as assigned by supervisor.
• Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.
• Schedule the Veteran Administration inspection with the GPD Liaison of the identified unit for the veteran client and follow up with issues identified at the inspection.
• Complete required check request associated with veteran housing expenses i.e. rent, utilities, and furniture.
• Compile the necessary paperwork associated with the lease agreement for inspected and approved apartment.

Supervises: This position has no supervisory responsibilities.