Senior Business Analyst

• Interviews stakeholders in conducting requirement gathering, document requirements in the deployment of business solutions
• Liaison with users in assessment, development, and testing of business solutions.
• Develops and analyzes solutions to business issues, including review and writing of all relevant documentation, including but not limited to functional and technical design requirements.
• Assists in overseeing the development of technical design requirements with developers, programmers, and external suppliers before initiating coding.
• Writes and edits program and system documentation, user manuals, and training materials required to help people use and operate a system.
• Collaborates and assists in the design of the front end user interfaces and interactive procedures / tools.
• Conducts user training including the development of training materials and procedures to accurately document the approved business process.
• Implements design and development of quality assurance standards to support organizational requirements.
• Participates in improving internal processes with regard to systems and development initiatives.
• Monitors internal programs, policies, and procedures and their effects.
• Assists in ranking and prioritizing work requests
• Develops knowledge of a client's industry, customers, and organization and business objectives in order to help the client in a problem-solving role. Assessing user requirements, procedures, and problems to create or improve a system.
• Provides quality client support by, researching possible solutions to problems, and fostering open communication between the client and the project team.
• Tracking software and documentation defects, performing application maintenance, and providing on-site consulting and training as required.
• Works with system developers and designers to identify, diagnose, and document problems and errors in specific components of a system. Assessing how well a product adheres to its design, standards, as well as its usability and ability to meet business needs.
• Manages and conducts some or all of the project phases to develop or modify a system application.
• Serves as main liaison with users in assessment, development, and testing of business solutions.
• Oversees development of technical design requirements with developers, programmers, and external suppliers before initiating coding.
• Manages the development of and reviews test plans and test data for unit and integration testing.
• Manages user training including the development of training materials and procedures to accurately document the approved business process.
• Recommends best practices and tools based on design and development standards and quality assurance.
• Participates actively in improving internal processes with regard to systems and development initiatives.
• Applies in-depth understanding of the business and understands how to leverage software solutions to improve business processes. Mastery of procedure and technical writing.
• Analyze complex data and identify trends to advise or recommend business improvements and customer solutions.
• Can deliver complex projects using project management skills.
• Defines scope and objectives for new site functionality or enhancement of system application.
• Compiles and prepares summary of findings for Management and Business Owners and aide in implementation of process improvements.
• Coordinates with management to determine project and task resource assessment, sizing, prioritization and timelines.

Problem Solving & Impact:

• Demonstrates in-depth knowledge of other work specialties and the ability to integrate this knowledge base to achieve solutions to highly complex problems.
• Investigates, researches and implements new technologies in specialty or related areas.
• Utilizes advanced skills to make technology modifications. * Determines pros and cons of implementing technical modifications.
• Interprets and communicates information, ideas and instructions.
• Selects appropriate information and best method or format for presenting it either in writing or verbally.
• Persuades and negotiates to build cooperation and consensus. Translates advanced technical issues into understandable terms for non- technical users.

Supervision Given/Received: 

• Assumes leadership role within team, and is involved in communicating internal procedural changes, coaching and training of new team members.
• Advises staff on complex issues when proper course of action is not apparent and directs research actions to ensure timely resolutions of issues.
• Leads multiple team efforts and assesses the skills and strengths of individuals.
• Promotes positive customer relationships and mentors others to ensure customer satisfaction.
• Consults with clients to develop solutions using existing and proposed technologies.