Matterlab is a marketing and communications agency that partners with social impact organizations to provide an array of strategic and creative services. We focus on creating results that drive measurable impact for the social good.
The Role
Are you a strategic thinker and doer seeking to make a greater impact through your career? Matterlab’s core services center around how marketing and communications are direct drivers of organizational goals. Do you want to be in at the ground-level of a growing startup and play a foundational role in designing account management systems and strategies that ensure our partnerships with clients are managed effectively and efficiently to yield greater impact? Matterlab seeks a Senior Account Manager to work alongside the CEO and VPs to: develop best practices for agency-wide account management, own accounts and manage them independently, and build out the account management function over time.
The best candidate is: excited about building systems in a startup environment; an autonomous operator; a high-performer (high capacity and high production coupled with the ability to determine what is a priority and what capacity it will require); with experience leading teams; focused on understanding the impact of marketing and communications on organizational culture/mission/goals; knowledgeable about social sector operations and the local nonprofit landscape.
Team Development (30-50%)
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Lead account management planning, systems, processes, and implementation
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Develop strategy for retaining and growing existing client base while ensuring that the account management team delivers cost-efficient, high-quality service
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Build and manage team of Account Managers at pace of overall growth of business and build bench of talent for Junior Account Managers
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Direct the account management team to build and expand relationships with existing clients
Strategic Account Management (30-50%)
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Lead 3-5 key accounts, which includes the need to:
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Use expertise and judgment to plan for and achieve key results aligned to client goals
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Collaborate effectively with internal marketing and communications teams for production of client deliverables
Systems & Culture (10-20%)
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Create and implement company-wide systems to ensure Matterlab teammates celebrate wins
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Motivate and inspire team to adopt new processes
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Develop and lead team trainings
Special Projects (10%)
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Assist with hiring as needed
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Assist with other special projects as needed - our business is growing and new opportunities arise constantly, some (not all) of which we choose to move on and need to deploy teammates to
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4+ years in account management; agency experience preferred
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Proven track record of successfully leading teams to outcomes
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Ability to effectively manage change and motivate people up, down, and laterally
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Self-motivation and ability to work with little direction
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Excellent communication, organization, and problem-solving skills
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Ability to work well in a collaborative remote environment
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Ability to contribute to multiple projects simultaneously, meet deadlines, and manage expectations
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Experience working/volunteering with nonprofit organizations strongly preferred
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Passion for serving the community, with an interest in children and families
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Account management experience required, whether in an agency setting or in-house at an organization with account management-like workflows
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Cultural alignment to Matterlab’s ethos that everything is “figureoutable” and no challenge is too great to be solved
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A strong desire and good personality fit for working in a high-accountability, high-autonomy setting
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Entrepreneurial - comfortable with ambiguity; driven to succeed even when no one is looking; self-starter; always comes prepared with a well-developed point of view and recommendation when seeking support
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High-performer seeking a variety of work across multiple accounts in a fast-paced environment
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Self-directed problem-solver and critical thinker who has a proven track record of setting and meeting a high bar for excellence
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Meticulous attention to detail
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Interested in a long-term career in social impact and marketing
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Bachelor’s degree required; Master’s degree preferred
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Compensation commensurate with experience
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Work remotely or in-office
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Unlimited vacation time (with requirement that you take at least 2 weeks of paid vacation)
Visit www.matterlab.org/apply to upload a resume and apply!